Getting Around Accessibly

• The Passenger Information System (SIU) announces the next stop over the public-address system. • A remote control—the same device used at traffic lights—can activate the bus’s external loudspeaker, which announces the route number, destination and waiting time. • Ticket validators have high-contrast markings and Braille, as well as an audible validation confirmation. • A remote control can trigger an audio announcement of the bus routes stopping at the stop. • Assistance dogs are allowed. • The vehicle fleet number is provided in Braille. • NaviLens system NaviLens is available across the entire bus network. Using smart tags and the corresponding app, people with visual impairments can obtain information about: 1. The stop name and code 2. Routes serving the stop 3. Destination 4. Arrival times for the next two buses on each route 5. Service incidents and disruptions

• Visual confirmation of ticket validation. • On-board screens showing the next stop and connections with other routes and operators. • Bus shelters with information screens showing real-time waiting times at most stops, as well as service disruptions.

The bus network is fully accessible. • Low-floor vehicles. • Automatic boarding and alighting ramp. • Audible signal while the ramp is being deployed. • Two designated spaces for wheelchairs, pushchairs or authorised mobility scooters. • Restraint systems with a side bar and adjustable straps. • Raised, illuminated buttons at a low height for requesting a stop or ramp from the designated space. • Clearly marked priority seats with grab handles. • Neighbourhood buses are also accessible. • Low-level ticket purchase and validation machines. • Extra-wide seats.

• Outside, routes for blind people are marked with textured paving that changes in relief at access points to the tram's double doors and ticket machines. • The location of ticket machines is indicated by differentiated paving with grooved tiles. • Ticket machines have braille markings next to the buttons and payment devices and, when necessary, provide the option to contact TRAM staff. • All platforms have tactile warning strips on the ground marking the edge of the tracks. • External public-address announcements inform passengers waiting at stops which tram has arrived and its destination. • Inside the tram, public-address announcements provide information about the next stop and connections with other lines. • Inside, all carriages have acoustic signals indicating when the doors open and close. • Guide dogs are allowed. • Downloading the NaviLens mobile app is recommended. This free app helps people with visual disabilities find their way around Barcelona by public transport using a system of smart labels (coloured QR codes).

• Ticket sales are available in 4 languages: Catalan, Spanish, English and French. • All TRAM stops are equipped with induction loops to improve communication with people who are hard of hearing. • All platforms have visual displays showing the arrival of the next trams. They also have maps showing routes and stops. • All trams display line and destination information on both the front and the outer sides. • All tram access doors have exterior buttons for opening the doors. They are marked in bright yellow and are always clearly visible to make them easier to locate. The button lights up when it is safe to open the doors. • Acoustic and visual signals above the doors also indicate when they are about to close. • Trams have an interior display system that announces the next stop in advance and indicates which doors will face the platform for passengers to alight.

• Ticket machines are located at tram stops and are positioned at an accessible height for people of short stature and wheelchair users. • Ticket sales are available in 4 languages: Catalan, Spanish, English and French. • Platforms have a clear width of 90 cm. There are also no level differences between the platforms and the trams. • Both the platforms and the double doors used by people with reduced mobility to enter and leave the tram are marked with the international accessibility symbol. • The door-opening system is semi-automatic, electrically operated and positioned at a manual reach height of 117 cm. The buttons are marked in bright yellow and are always clearly visible to make them easier to locate. The button lights up when it is safe to open the doors. • Acoustic and visual signals above the doors indicate when they are about to close. • Inside the trams, wheelchair users can turn within a circle 143 cm in diameter or make a three-point turn. • Each tram has 8 adapted seats for people with reduced mobility. Reserved seats are clearly marked with easy-to-understand pictograms. Each tram also has two reserved spaces for wheelchair users, equipped with handrails and safety belts. • All trams have two areas with leaning supports. • The floor of every vehicle is non-slip and level throughout. • To board the tram with a mobility scooter, the scooter must be duly accredited. Accreditation is issued by the Municipal Institute for People with Disabilities.

• Ticket sales are available in 4 languages: Catalan, Spanish, English and French. • TRAM stations have clear, large-format signs both for access and for moving around inside. All units display line and destination information on both the front and the outer sides. • Inside the vehicles, screens show the tram route and provide advance notice of upcoming stops. • Passengers can request assistance from TRAM control staff using intercoms. These are available both on platforms (at ticket machines) and inside vehicles. Communication is by spoken language. • Through the TRAM Barcelona app, passengers can obtain information about the expected arrival times of upcoming trams and their occupancy levels.

• Entrances with large, high-contrast icons. • Lifts with raised and Braille buttons. • Ticket machines with Braille and voice-guided navigation. • Audible door-opening and door-closing alerts. • The next stop is announced over the public-address system. • Tactile guidance paths are available in many stations. • NaviLens system. Using smart tags and the corresponding app, people with visual impairments can navigate throughout the metro network. The system is available in more than 15 languages. Complete NaviLens tagging covers entrances, concourses, lifts, platforms and other areas. NaviLens is available at every station with a guidance function.

• Information panels in concourses and on platforms. • Illuminated door-opening indicators on trains. • Screens with illuminated stop indicators. • Signs showing which side the doors will open. • Induction loops are not currently available on platforms. • Induction loops are available in the front and rear carriages of new trains.

The network has lifts at all but 6 of its 165 stations. • Lifts connect street level with the concourse and the concourse with the platform. • Raised platform sections are provided at the front end of the platform. • Wide-access fare gates and validators. • A designated wheelchair space is available in the first carriage. • New trains have accessible grab handles and illuminated stop buttons, identified by a blue strip. • Wheelchair spaces with rails and safety belts. • Reserved seats and spaces are marked both inside and outside the train. • Doors have contrasting colours and accessible opening mechanisms. • Signs indicate absolute priority for wheelchair users and other priority groups. Stations that are not accessible: • L1: Plaça de Sants, Espanya, Urquinaona and Fabra i Puig. • L4: Verdaguer and Urquinaona. • L5: Virrei Amat, Maragall, Verdaguer and Plaça de Sants.

• Clear-language signage. • Assistance intercoms in concourses, on platforms and on trains. • The “Vull Anar”, “iMetro” and “iBus” digital tools help users plan their journey.

• Guide dogs are allowed. • Entrances are clearly marked with the station name. • Lifts have braille and raised buttons, as well as audio announcements indicating the platform and direction, or announcing “Concourse”, “Street”, and so on. • In the concourse, the remote control used for traffic lights can be used to locate ticket machines. • Ticket machines have braille buttons and a voice-guided navigation system. • The public-address system announces the next station and connections with other lines. • Tactile guidance paths or textured flooring, which are being introduced progressively at stations, allow people with visual disabilities to move independently around the station and identify key elements: lifts, exits, ticket machines, fare gates, stairs, platforms and the first carriage of each train.

Ferrocarrils de la Generalitat provides the following number for enquiries by people with hearing disabilities: SMS / WhatsApp 675 787 002. FGC informs passengers of the next stop using information screens inside the trains.

All stations on the 4 urban lines (L6, L7, L8 and L12) are adapted for people with reduced mobility and wheelchair users. Stations have lifts connecting street level with the station interior, and concourses with platforms. FGC trains have a reserved space for wheelchair users, as well as clearly marked seats for people with reduced mobility.

• Guide dogs are allowed.

• Fully accessible for people with reduced mobility. • Access via lifts and ramps.

Inside NitBus vehicles, ticket validators emit acoustic messages so that people with visual disabilities can tell whether their ticket has been validated correctly. Stops are also announced over the public-address system. Guide dogs are allowed.

Inside NitBus vehicles, ticket validators display visual messages so that people with hearing disabilities can tell whether their ticket has been validated correctly. Stops are also shown visually on screens inside the bus.

Barcelona's night buses are fully accessible for people with reduced mobility. They have boarding and alighting ramps and a reserved space for wheelchair users. They also have clearly marked reserved seats for people with reduced mobility.